Insurance company Insured Intermediary Adjuster Garage

• Sending a follow-up SMS to the insured when the paper claim is submitted.

  

• Carrying out the entire process, (Reimbursement or cashless), on the platform

  

• Connecting the insured, the adjuster, the garage, and the handler in one single platform

  

• Exchange of documents among all the participants in the platform

  

• Instant messaging between the various actors

  

• KPIs and performance measurements at each stage and for each actor

  

• Online claim intimation

  

• Receiving a follow-up SMS in case of paper intimation

  

• Instant messaging with all parties involved (adjuster, garage and handler)

  

• Exchange of documents (Sending the quote to the adjuster,etc.)

  

• Notification through the application and via email of any progress.

  

• Real-time tracking of customers' claims

  

• Assignment of an adjuster

  

• Receiving notifications arriving to the customers

  

• Access to the documents received by the customer: opinion on estimate, invoice, etc.

  

• Exchange of documents among all parties involved: insured, handler, adjuster, and garage

  

• Instant messaging with all parties involved

  

• A mobile application and a back-office environment

  

• Price negotiation with the insured and the garage

  

• Fast exchange of documents

  

• Instant messaging with the different parties

  

• Exchange of information among adjusters

  

• Electronic signature of the adjuster report

  

• A back-office environment for claims management

  

• Exchange of documents with the insurance company ( Cover document, invoice, discharge bill, etc.)

  

• Negotiation of estimates with the adjuster (quote, photo, etc.)

  

• Communication with all parties involved via instant messaging

  

• Better claims overview